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Monday, May 15, 2017

Lend an Ear to a Fellow Dentist


It’s midweek, and you have a schedule that somehow just went way south. A staff member just informed you of a situation that will affect your schedule. An insurance claim denial waits on your desk to be appealed. Oh, and you just remembered you’re up for CPR renewal, and darn it, that model trimmer is still leaking. You know, it’s a typical day in our field. Needless to say, the drive home can
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Monday, May 8, 2017

Cross-Train for Dental Success

Cross-training is a way of life for the modern athlete, and no one in Chicago’s professional sports scene more illustrates that than Jake Arrieta, pitcher for the World Champion Chicago Cubs. His training regimen received quite a bit of press over the past baseball season for being so multidimensional. Yoga, Pilates, Olympics-style weight training, visualization and sports psychology were all
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Friday, May 5, 2017

Put on Your Thinking Caps!


One of the biggest struggles most dentists have is hiring the right people to be on their teams. For me, the ability to think through, understand and resolve tasks is a must-have trait for an applicant to be considered. I have found that the struggle is that people are not used to thinking anymore. The thinking-process concept is becoming obsolete. 
In today’s younger generations, I feel that
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Monday, May 1, 2017

Love What You Do


His name was Percy Faith. The eldest of eight children, born to Abraham and Minnie Faith in Toronto, he was a gifted violinist. Greatness was within him, and a vibrant future was his to command until one day he used his hands to put out a fire that was engulfing his youngest sister. She was badly burned and scarred, but he saved her life. Unfortunately, his hands were also badly burned and
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Monday, April 24, 2017

Part 3: What Defines a Successful Practice?


This is the third blog post in this series. (If you missed the first two, go back and read them; I will see you in a couple of minutes.) 
OK, we have been talking about success. In the first blog post in this series, I talked about my opinion of what success means: being happy in your job. I don’t equate success with money. Although, I think if you love your job and are happy, you are going to
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Wednesday, April 19, 2017

The Dental Admission Test: Not Just an Entry Test


Does anyone remember the Dental Admission Test, aka, the DATs? For the nondentists, it is exactly as it reads: an admission test that must be passed successfully to enter dental school. Yes, I know I should have blocked it out of my memory once I saw that I had passed, but I thought about it recently. 
The other day, I found myself — mouse in hand — staring at a two-dimensional screen but
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Wednesday, April 12, 2017

Asking for Referrals: The Most Powerful Marketing Tool in the World


In last month’s blog post, “Systems for Success,” I noted that there are more than 300 systems or procedures (excluding clinical) in any dental office that when properly designed, implemented and rehearsed serve as the blueprint to success. In fact, after reviewing hundreds of dental offices, including my own, I have found that well thought-out systems and protocols are at the core of highly
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